Staff training requirements and strategies
It may be challenging to train medical practitioners to provide this new kind of mobile care. During a normal office visit, nurses and other healthcare practitioners may readily access patients’ medical records, test results, and point-of-care diagnostics. To enable a virtual visit, existing procedures and processes must be modified. Doctors who believe that an online consultation will not give them with sufficient information to make a clinical judgment may schedule an in-person appointment with the patient. Staff members in healthcare must be educated in areas such as virtual data collection, patient safety, and patient education. Certain components of the in-person office visit are included into the curriculum to help telehealth practitioners become more comfortable with virtual interactions. One disadvantage of using virtual technology is that the vendor cannot capitalize on some aspects of an in-person experience. Due to the camera’s inability to observe the whole body of the patient while employing virtual technology, vital data such as body language may be missed. To get the information they want during a virtual visit, providers use the most effective mode of communication: speaking. In comparison to traditional visits, virtual visits will put a higher premium on providing value-based care rather than volume-based care. Clinical practice guidelines will be crucial in guiding physicians in identifying whether or not their patients are candidates for virtual care delivery. When an in-person visit with a primary care provider is absolutely necessary, it should never be substituted for a telemedicine session.
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