Human Resources Case Study Memo

Length: 1200 words: 700-word memo, 500-word analysis  
 
Case  
 
You are an HR practitioner for a public library. The library employees are represented by the Civil Service Union (CSU). There is a collective agreement between the library and CSU that expires one year from now. One of the employee groups in the bargaining unit are student pages. Student pages are high-school students who are under the age of 18. They perform a variety of clerical tasks in libraries on a part-time basis.  
 
The collective agreement between CSU and the Library sets out the terms and conditions of the pages’ employment. The relevant passage reads:  
 
Student Pages  
 
The rates of pay for student pages shall be as follows:  
 
Step 1: Minimum wage plus      10%  
Step 2: Minimum wage plus      20%  
Step 3: Minimum wage plus      30%  
Minimum wage means the minimum wage established from time to time by the provincial government.  
 
Employment as a student page shall terminate on the 18th birthday of a student page or their graduation from Grade 12, whichever is first.  
 
Job Duties: The main duties and responsibilities of a Student Page are:  
 
Sort library materials, load      materials onto book trucks, and shelve materials.  
Gather unshelved material      and re-shelve it.  
Straighten shelves and check      to ensure books are correctly shelved.  
Check in returned materials      and process holds, although such work shall not constitu

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