Communication In The Health Care Workplace

Communication In The Health Care Workplace
Question 22
What does paraphrasing a message back to a speaker do?
Explains the reasons for feelings or behavior
Asks more questions to clarify
Uses your own words to summarize the content and feeling
Solves, judges, or advises
Question 23
Sandwiched criticism is when criticism is placed between 2 positive statements. Why might this be a poor approach?
Sandwiched criticism comes across as a personal attack.
Sandwiched criticism places too much emphasis on the positive messages.
Sandwiched criticism makes the other person hungry.
Sandwiched criticism can cause confusion and send a mixed message.
Question 24
Which type of communication creates a climate for open exchange of ideas and thoughts?
Neutrality communication
Supportive communication
Defensive communication
Dependency communication
Question 25
Which of the following is not a defensive behavior response?
Question 26
Which statements promote effective verbal communication?
Verify all nonverbal messages.
Consider the messages you are communicating nonverbally.
Recognize how you communicate nonverbally.
Generalize that all nonverbal cues are the same for all people.
Question 27
Which of these factors should you consider in cross cultural communication?
Socioeconomic status
Marital status
Leadership status
Question 28
Which statement hinders the principles of cross-cultural communication?
A person does not use prior knowledge of cultural differences.
The greater the linguistic-cultural difference, the greater the likelihood of communication breakdown is.
Different cultures have different norms and taboos.
When communication breaks down with cross-cultural encounters, it is usually attributed to cultural differences.
Question 29
How do we minimize communication breakdown in meetings?
Ignore what is being said because you have the correct answer.
Write out your grocery list so you don’t forget any items.
There is no need to listen to the speaker; handouts will be given at the end of the meeting.
Recognize your personal perceptions during the communication process.
Question 30
Which 2 statements are true about nonverbal communication?
Trust is increased when nonverbal and verbal communication complement each other.
Nonverbal messages communicate much about relationships.
Nonverbal communication is an insignificant amount of the messages you send.
Nonverbal communication is not culture-bound and does not reflect the values and norms of a culture.
Question 31
Which approach would delay the process of communication cross-culturally?
High versus low power differences in relationships
Individualism versus collectivism
Masculinity versus femininity
Question 32
How would supportive communication improve operational efficiency in an organization?
Managers have more time for strategic planning.
Employees would withhold suggestions.
Volume of communication would increase.
Innovation and sharing of ideas would increase.

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